A burst pipe is flooding a kitchen at 6am and the homeowner cannot find their shutoff. They text and email you, hear nothing back, and message the next plumber before the water hits the drywall.
Book a CallWe build an AI sales agent that replies to every text, email, and web form within minutes, shares the shutoff steps you approve, passes a real emergency to a named person on your team, and books routine jobs onto your calendar.
Plumbing demand refuses to schedule itself. A pipe lets go behind a wall, a water heater floods a garage, a sewer main backs up into a finished basement, or a toilet overflows on the one weekend the in-laws are visiting.
The homeowner needs a truck this hour, and they will keep messaging until someone replies and commits to a time. Miss that message because your crew is under a sink, the front desk is tied up, or the sun went down, and you have handed over the flood cleanup, the fixture swap, and often a repipe worth several thousand dollars.
Since Local Services Ads and Google campaigns already charge you for every one of those inquiries, a message left unanswered means paying to grow a rival’s route. Our AI sales agent replies within minutes at any hour.
It works out whether the sender is standing in water, has lost pressure entirely, ran out of hot water, or just has a lazy drain, shares the shutoff step from your approved file that halts the damage, asks for the address and fixture details your office needs, and offers an open appointment in the same thread, with real emergencies going to a named person on your team.
The messages that cost you most never reach a human in the office. A supply line splits at midnight, a sump pump dies mid-storm, a drain backs up on a Sunday, and the request sits in an inbox while the homeowner is already messaging the next company.
Reply an hour later and the water has run half the night, taking the job and the customer with it. Let a freeze crack pipes across a whole subdivision and the volume climbs for days, so messages stack up unanswered and homeowners give up.
Behind each one sits a diagnostic visit, an emergency repair, and frequently a water-heater or fixture replacement leaving with a competitor. Your scheduled book bleeds too: estimates for a repipe or softener that nobody follows up on, and homeowners who ask about a drain-care plan and never hear back.
Unless something replies to every inquiry with the same reliability, your ad spend keeps generating messages your people cannot physically get to.
A production system shaped around how a plumbing company really works its inbox and text line: sharing shutoff steps, passing the true emergencies to a person,
Keeping the calendar full, and answering plan questions, across both residential and light commercial work.
Text, email, and web form inquiries all get a reply within minutes, whether it is 3am or the middle of a storm-day rush.
A homeowner watching a basement fill reaches you rather than the next plumber their search turns up.
Active flooding, a split or leaking pipe, a dead water heater, a sewage backup, or total loss of hot water all register as emergencies, while a dripping faucet or a sluggish drain is routine.
On the urgent ones the agent sends the shutoff steps from your approved file, such as the main valve at the meter or the stop under the fixture, and the full thread goes to a named person on your team, so the water can stop before your plumber pulls up.
Address, the fixture and its symptom, whether water is currently running, and how to get onto the property all get captured up front,
Then the agent finds an open slot and books it on your calendar, matching the right skill set and zone, so the office is not asking three times for a gate code.
When a homeowner asks about your drain-care or whole-home plan, the agent describes what it includes from your facts file, such as yearly inspections and priority scheduling, and offers to book the visit. Your team handles enrollment and payment.
Anything about money or a contract goes to a named person on your team, with the full thread, so the recurring line gets an accurate answer.
Working through your calendar, email, text number, and web forms, the agent books every appointment on the calendar,
And your dispatchers and plumbers can read every thread, so nobody is reconciling two versions of the story.
Each week you get the inquiries received, answered, booked, and handed to a person,
Giving an owner a straight read on how many messages the agent handled and how many went to your on-call person.
Once every message gets a reply and each job arrives with the key details collected, the marketing you already fund starts converting into trucks on the road. Burst-pipe and sewage emergencies reach a named person with the shutoff steps already sent, the routine calendar fills with drain work and heater jobs instead of leaking away, and the front desk stops chasing addresses and fixture notes by text.
The owner reads a weekly report of inquiries received, answered, booked, and handed to a person, and the team can read every thread behind it.
In plumbing the whole clock is water on the floor. A supply line that let go, a heater dumping into a garage, a sewer main forcing waste back up into a basement, or a shutoff valve seized open are all cases where each extra minute of flow adds to the restoration bill. Mistake one of those for a routine service call and you lose both the customer and the revenue riding on it. A dripping tap, a phantom-flushing toilet, or a slow bathroom drain, by contrast, has no business bumping a live flood off the board.
So the agent sorts the message the moment a text, email, or web request comes through. For an active leak its opening job is to send the shutoff steps from your approved file, such as the main valve at the meter or the isolation stop beneath the fixture, so the flow can be cut before your plumber arrives. Then it works through the symptom questions in your file, split pipe, dead pressure, cold-only water, sewer odor, or a backed-up line, and notes the address, the fixture in play, and whether the house sits on a slab, over a crawlspace, or above a basement. Urgent messages go to a named person on your team on call, with the full thread, everything else takes an open window on the calendar, and the dispatcher receives a fully described job rather than a name attached to the word water.
A confirmed booking is only worth something if it reaches the calendar with what the plumber needs on it. The agent offers open slots on the right calendar, so a heater changeout or a gas-line job goes to a licensed tech while a drain snake goes to whoever your file says covers the zone, then books the appointment and sends a confirmation to the homeowner’s email. That closes the loop where the office would otherwise message a customer twice to nail down parking, a keypad code, or exactly which bathroom is underwater.
It also keeps the churn that swallows a dispatcher’s afternoon in one place. Every thread is readable by your team, a cancellation reopens the slot for the agent to offer to the next person who asks, and when a freeze or a downpour packs the calendar, the agent keeps offering the next real opening and gives an honest arrival window rather than leaving people waiting while their floor takes on water.
Service memberships, the drain club or the whole-home plan, help carry a plumbing company through the flat stretches between emergencies, and they are also the first thing a slammed office forgets to explain. When a homeowner asks about a plan, the agent describes it in plain language from your facts file, a yearly drain inspection, a heater flush, priority scheduling, and offers to book the visit. Enrollment, payment, and anything about a contract go to a named person on your team, so the recurring income you worked to build gets a quick, accurate answer.
Weather is the other force the agent is built around. A single hard freeze can split pipes across an entire service area overnight, and a heavy rain overwhelms sump pumps and pushes sewage back up lines for days. Those are precisely the windows when a front desk drowns and messages sit unanswered. Because the agent replies to every message in parallel, the spike still gets a first reply. It answers the floods, books the overflow into real openings, and handles the seasonal questions, heater replacements before the cold and backflow testing come spring, so the calendar fills earlier.
A reply is worthless if it lives apart from the way your crew works, so the agent works through your calendar, your email, your text number, and your web forms, and your team can read every thread. Your dispatchers keep working in Housecall Pro, Jobber, ServiceTitan, FieldEdge, or ServiceFusion as they do today. The agent does not connect to them, and we will say plainly on a call what it can and cannot do with the tools you rely on. Bookings sit on one calendar with one thread history for dispatchers and plumbers to trust, not a separate inbox that someone has to reconcile after every shift.
Because the agent handles every text, email, and web inquiry the same way, your team can read every thread and the owner gets numbers worth trusting. Each week the report shows inquiries received, answered, booked, and handed to a person. A reply of STOP is recorded and nothing more is sent, and by default the agent says it is an AI. We describe how it works and do not promise legal outcomes, and we do not stand in for your own compliance review.
We build production systems that survive real inquiry volume, not polished sales demos. We know how a plumbing shop reads its calendar, why a flooding message cannot sit a minute longer than it has to, and how one hard freeze can bury a front desk before sunrise.
The agent we ship holds together when emergency and routine messages arrive at the same time, treats stopping active water damage as job one, and works through the calendar and inbox your crew already depends on.
When someone reports a flood or a burst pipe, the agent’s opening move is to send your approved steps for the main or fixture valve, so the water can stop running while the truck is still en route.
Bookings go on your calendar and every thread stays readable, keeping your dispatchers on the board they already know and preventing jobs from getting stranded in some side inbox.
Answering drain-care and whole-home plan questions is part of the build, so the same agent that lands new emergency work also gives homeowners a clear answer about your recurring plans.
Symptoms, shutoff guidance, booking, and coordination are the agent’s lane. It never diagnoses a failure, prices a repair, or promises a result. The judgment about what is actually wrong belongs to the plumber standing in front of the problem.
Our marketing operations are automated end to end. We brief the outcome and the workflow handles the rest.
They built the automation around how we actually work rather than making us change to fit a tool.
They automated the process work that was quietly eating our week. It runs now without anyone thinking about it, which is the only real test.
Book a call and we will trace how inquiries and jobs move through your shop right now, pinpoint where they slip away after hours and during freezes and storms, and lay out the AI sales agent we would build to catch them.
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