Last updated: October 11, 2026
Please read these terms carefully. They apply to our website and to the services we sell to businesses under an order form.
1. Who we are and who these terms are for
"We" and "us" means Marsons Media Ltd., a Canadian corporation, trading as Engineered With AI. Our group companies, Marsons Media Ltd (UK) and Marsons Media LLC (Texas), may help us perform the services, and we are responsible to you for their work.
"You" means the business that signs an order form with us, or a business visiting this website. Our services are for business use only. By signing an order form you confirm you are buying for business purposes and not as a consumer. You must be 18 or older to use this website.
2. The website and your order form
The website gives general information. It does not promise any result. Our Service Commitments exist only in these terms and in your signed order form or written scope. The order form comes first, then these terms, then the website. Anything outside the order form is a change that needs written agreement and may cost extra. Our Privacy Policy covers personal information.
3. Fees and billing
- Billing starts when you sign the order form, not at go-live or first send.
- We issue the first invoice at signing. You pay it, and then we start building.
- Monthly fees are invoiced in advance and are charged to your card on file or paid within the invoice terms.
- Fees are non-refundable once paid, including the first invoice, which funds onboarding and setup. The exceptions are the remedy in section 7, any refund stated in your order form, and anything the law requires.
- There is no setup fee unless your order form says so. Fees exclude taxes, which you pay. Fees are in US dollars unless the order form says otherwise.
- Where your order form says so, you pay your own running costs, such as AI model usage and seat licences.
- Late invoices carry interest at 1.5% per month (18% per year), or the legal maximum if lower. If an invoice is 7 days overdue after notice, we may suspend the services until it is paid, and fees keep accruing meanwhile.
4. Onboarding and what we need from you
We will complete onboarding within two weeks after you pay the first invoice, if we receive your credentials, access and approvals in time. Our representatives will contact you to schedule the calls where we collect them. Public holidays in Ontario and in your place of business do not count, and the period extends day for day for any delay by you or by a provider.
You will give us accurate facts, credentials, access and decisions within 3 business days of our request, and you will review and approve what needs your approval. We send nothing that needs your approval until you give it. Other timelines are estimates. For outbound email, we expect to send the first email about three weeks after you pay the first invoice, once domains and mailboxes are warmed up. That date depends on you supplying credentials, access and approvals in time, excludes public holidays and depends on providers. It is a target and not a commitment.
5. Our Service Commitments
We commit to what we control, and each commitment is limited to our own ability to perform. Where a commitment says we will use reasonable efforts, that is the standard we promise.
Outbound
We will buy sending domains and create mailboxes for you, warm them up, write and send the emails you approve to the list you approve, within working hours and at limited volumes, honour opt-outs, and make reasonable efforts to maintain and improve deliverability. "Reach your intended audience" means exactly this. We cannot promise that every email reaches an inbox. Some, or even all, may not. If that happens, we will work to fix the problem.
Inbound
Every enquiry we receive is handled exactly as you instructed, within the facts, rules and approvals you gave us.
AI Enablement
What we build performs as expected, meaning it passes the acceptance tests in the written scope.
What we do not promise
We work with likelihoods, not certainties. At most there is a chance that an interested person who sees a message and likes the offer will reply. We do not promise opens, replies, leads, meetings, bookings, sales, revenue, savings, rankings, return on investment, or that anyone you contact is interested. Our Service Commitments apply only when you meet your responsibilities and the matter is not caused by an outage, a third-party provider or an event in section 8. Nothing said on a call, in a proposal or on this website is a Service Commitment unless it is written in your order form or these terms.
6. Acceptance of fixed-price builds
Fixed-price work follows a written scope with acceptance tests. When a deliverable is ready we tell you, and you have 10 business days to run the tests and accept it or send a written list of failed tests with steps to repeat each failure. We fix genuine failures and resubmit, and you have 5 business days to retest. A deliverable is accepted on the earliest of your written acceptance, its use in live operation, or the end of a test period with no defect list. We fix defects against the original tests reported within 30 days after acceptance. Later requests are changes.
7. If we miss a commitment
Tell us in writing within 10 business days after you find the failure. We then have 10 business days to cure it by re-performing, re-sending, fixing or retesting. If we do not cure it, we will give a service credit equal to the fee for the affected service for the period affected, up to one month's fee. This is your sole and exclusive remedy for a missed Service Commitment, and credits count towards the limit in section 13.
8. Outages and events beyond our control
Outages happen in every online service, including the largest cloud providers. We give no uptime commitment and pay no service credits for outages. We may do scheduled and emergency maintenance. Mailbox providers, carriers and platforms may filter, limit or close accounts, mailboxes and domains without notice, and we use reasonable efforts to work around or replace what they affect.
We are not in breach, and we are not liable, for any outage, delay, late or missed response, undelivered message or lost enquiry caused by: an outage or change at a third-party provider (cloud, hosting, domain, email, mailbox, telephony, text-message, calendar, payment or AI model provider); our own work to fix, maintain or restore a service while we are working on it; an event beyond our reasonable control, such as a cyber attack, network or power failure, filtering by mailbox providers or carriers, labour dispute, government action, pandemic or weather; or your own systems or instructions. We will use reasonable efforts to restore service, process what queued during the outage and tell you about a material outage. Response times we state, such as answering within an hour, are targets and not Service Commitments. These matters are not a missed commitment, give no right to a credit or remedy, do not reduce fees, and extend our dates day for day. If such an event lasts over 30 days, either of us may end the affected service by written notice.
9. Your responsibilities and legal compliance
You are the sender of record. Messages go out in your name and for your business, and you are responsible for complying with anti-spam, marketing, privacy and consumer laws, including CAN-SPAM, CASL, PECR, the UK and EU GDPR, and US text-message and telemarketing rules. You confirm you may lawfully contact every person on a list you supply or approve, and you are responsible for deciding whether you may contact the people on a list we build before you approve it. You supply the identity, postal address and unsubscribe details the law requires in your messages. We target business email addresses in the United States first, and other countries or personal addresses only by written agreement.
We are not your lawyer and do not give legal or compliance advice. We may pause, change or refuse any activity we reasonably believe is unlawful, deceptive, against a provider's rules or likely to get a domain blocked. This section allocates risk between you and us and does not shift legal responsibility in front of a regulator. You are responsible for your products, prices, claims and licences, and for following up the leads we pass to you.
10. Opt-outs
When someone asks to stop, in any wording, that is final. We add them to a suppression list at once and stop all contact. You must not ask us to contact a suppressed person. We keep the list for you and hand it over when you leave.
11. AI outputs and human approval
AI output can be wrong, incomplete or out of date. We use human approval steps, such as a first week in which you approve every reply. Complaints, refunds, legal matters, money and injury questions go to the named person on your team. The assistant says it is an AI by default. You may turn this off for your own business, and you are then responsible for any law requiring disclosure. Nothing we or our AI says is legal, medical, financial or compliance advice. The facts and rules you approve are yours, and we are not responsible for errors in them.
12. Ownership, data and confidentiality
You own your domains, mailboxes, lists, enquiry and reply records and everything you give us, though we may hold them in our account while the services run. We keep our tools, engine, prompts, templates and know-how. You own custom deliverables built under a written scope once paid in full, apart from our tools and third-party parts. When you leave, within 30 days after you ask and pay what you owe, we transfer your domains (subject to registrar rules, including transfer locks), hand over mailbox access and export your lists, records and suppression list. A sender reputation may not move with a domain.
For personal data of your prospects and customers, you decide the purposes and we act as your processor on your instructions, and we sign a data processing addendum on request. We use reasonable technical and organisational measures and tell you of a breach affecting your data without undue delay and, where possible, within 72 hours. Each of us keeps the other's non-public information confidential for three years after the contract ends, and longer for personal data and trade secrets.
13. Limits on our liability
Our total liability for all claims connected with an affected service is limited to one month of fees for that service, being the monthly fee in effect when the event occurred. For fixed-price work, one month means the fixed fee divided by the number of months in the agreed delivery period, and at least one month. Our liability for the matters in section 8 is excluded entirely and not merely limited. The limit is an aggregate and does not increase with the number of claims, whether the claim is in contract, negligence, tort, statute or otherwise. Neither of us is liable for indirect, special or consequential loss, or for lost profit, revenue, sales, goodwill, savings or data, even if told of the risk. Any claim must be notified in writing within 12 months after you knew or should have known of the event, and started within 18 months of it.
Nothing limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, your duty to pay fees, your indemnity, or anything else the law does not allow to be limited. Where the law gives a right that cannot be excluded, these limits apply to the greatest extent permitted. We and you agree the limits are reasonable given the fees and the risks we cannot control. These limits also protect our group companies, staff and suppliers.
14. Indemnity
You will defend and cover us against third-party claims, fines and costs arising from your materials, lists, instructions, approved content, your use of the services or your breach of sections 9 or 10. The party seeking cover must give prompt notice, allow control of the defence and cooperate.
15. Other warranties
Except for the commitments in section 5 and your order form, we give no other warranties or conditions, express or implied, including fitness for a particular purpose, merchantability, non-infringement, uninterrupted or error-free operation, or achievement of any result, to the extent the law allows. This section does not weaken any Service Commitment.
16. Term and ending the contract
The minimum term is three months from signing. After that the contract continues month to month and either of us may end it on 30 days' written notice. Fixed-price work ends on acceptance. Either of us may end the contract if the other materially breaches and does not fix it within 14 days of notice, or becomes insolvent. We may end it immediately if you break section 9 or 10. Fees up to the end date stay payable. After the minimum term we may change fees on 30 days' written notice.
17. Governing law and disputes
Ontario law and the federal laws of Canada that apply there govern these terms. If a dispute arises, send written notice and we will meet within 30 days. If it is not resolved, it goes to confidential arbitration in Toronto before one arbitrator, in English. Either of us may go to court for urgent injunctions, to enforce the arbitration, or for us to collect unpaid fees.
18. For users in the European Union and United Kingdom
Our services are sold to businesses only. If a mandatory law of your country applies to you and cannot be excluded by contract, it continues to apply, and our terms apply to the extent the law permits.
19. United States legal compliance
You represent and warrant that (i) you are not located in a country subject to a United States government embargo, or designated as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.
20. General
Notices go in writing to the contact on your order form, and to us at the contact on this website. You may not assign these terms without our consent. These terms and your order form are the entire agreement, and you do not rely on statements outside them. If a provision is invalid, the rest stays in force. We may change these terms for existing clients on 30 days' written notice, effective at renewal. The English text prevails over translations.
Contact us
If you have any questions about these terms, email info@engineeredwithai.net or use the contact page.