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Omni-channel Sales System

A sales system that replies to enquiries and writes to new prospects

Inbound answers enquiries by phone, email, text and web form in minutes and books the call. Outbound writes to new prospects and handles the replies.

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The two parts

Inbound

For a business that gets enquiries and answers some of them late

It replies in your voice from facts you approved and offers open slots on your calendar. Follow-ups stop when the person replies.

How Inbound works
Outbound

For a business that needs more prospects

We build a scored shortlist you approve, send a first email and five follow-ups, and read every reply. Meetings go on your calendar. You can add this part at any time.

How Outbound works

How it works with you

You correct a short facts file. In the first week of Inbound every reply waits for your approval, and hard cases go to a named person on your team.

You are live within two weeks, and Outbound emails go out within three weeks.

Example weekly report, invented business and numbers

Week of 14 to 20 September, Example Plumbing Ltd.

Inbound41 enquiries, 38 answered within 10 minutes and 3 at 8:00 am, 17 calls booked. 2 went to Dana Ruiz on your team, a complaint and a refund request.
Outbound280 first emails and 190 follow-ups sent. 14 replies: 6 interested, 5 not now, 3 STOP. 4 meetings booked.
Waiting for younext week's list of 120 prospects.
Flaggedone mailbox is paused until Thursday after more bounces than expected.
Why not a subscription tool?

Mailboxes that are bought and matured for you

A subscription tool

You buy the domains, set up the mailboxes, connect them and look after them.

With us

We buy the domains and create the mailboxes, then warm them up for about three weeks before any real email goes out.

Mailbox warm-up, illustration
Day 1Day 8Day 15Real email starts

Sends per mailbox per day rise gradually before a campaign starts. The real schedule is agreed with you.

A list made for you

A subscription tool

You build the list, filter it and check the addresses yourself.

With us

We build and score the list and verify every address. You approve a shortlist.

From everyone who might fit to your shortlist, illustration
Everyone who might fit10,000
Scored for fit1,800
Addresses verified1,500
Your approved shortlist600

Built around how you work, down to the last 10 percent

A subscription tool

A tool gets you most of the way. You work around whatever it does not support.

With us

We build around your customers and your tone, and you decide which messages need a person.

Your brief to us, example business

Harbor Dental, facts and rules

Who we wantpractices with two to five locations in Ohio and Texas.
Who we do notsingle-chair practices and chains with central marketing.
How we soundshort, plain, first names.
Hard casesinsurance disputes go to Dana Ruiz.

People you can talk to

A subscription tool

A help centre or a ticket queue.

With us

A chat channel with us on weekdays, and a weekly one-on-one call if you want one.

Support chat, illustration
Support chatThursday, 10:05 am
You, 10:05 amTwo replies went out late this morning. Is something wrong?
Engineered With AI, 10:09 amYes. Our email provider had an outage between 8:40 and 9:20. The replies went out at 9:35 and nothing was lost. We are watching it.
You, 10:11 amThanks. Can we move Friday's call to 3 pm?
Engineered With AI, 10:12 amDone. Friday at 3:00 pm.
Weekday chat, and a weekly one-on-one call if you want one.

A person doing the work

A subscription tool

You buy a CRM and a tool, then do everything else to make them useful.

With us

A person builds your system and keeps it working. You work the leads that arrive and look after your customers.

A typical week behind the scenes, illustration

Example week

Mondaycheck bounce rates and replies for every mailbox.
Tuesdayread replies that need a person and update your facts file.
Wednesdaysend you next week's list to approve.
Thursdayyour weekly call, if you want one.
Fridaythe weekly report goes out.

Prices

US dollars. No setup fee. Three-month minimum term, then 30 days' notice.

  • Business Assistant

    $750
    per month

    Your inbound and personal business assistant.

    • Every new lead answered by phone, email, text and web form within minutes
    • Real calendar slots offered and booked
    • Hard cases passed to a named person
    • A daily brief of leads, replies and tasks on Telegram
    • Answers about any customer, and drafts that wait for your yes
    • A weekly report and weekday chat support

  • Inbound and Outbound

    $1,950
    per month

    Everything in the Business Assistant, plus new prospects.

    • Everything in the Business Assistant
    • Domains and mailboxes, matured over about three weeks
    • A scored prospect list that you approve
    • A first email and five follow-ups
    • Every reply read and answered, meetings booked
  • Full system

    Omni-channel Sales and Support System

    $2,450
    per month

    Sales and support on every channel.

    • Everything in Inbound and Outbound
    • Existing customers answered by phone, email, text and web chat
    • A chat assistant on your website
    • Hard support cases passed to your team
    • An optional weekly one-on-one call
Book a Call Compare with a full-time sales hire

Case studies

Client names are withheld.

Sales automationAn AI Offer Engine and Outreach Loop on Airtable, GPT and Apollo

Leads flow from a CRM through an offer engine into outreach, with a feedback loop and a dashboard.

Read the case studyVoice AIAI Voice Bots for Insurance Outbound Calling

Two outbound voice bots on the client's own dialer and phone trunk, with a live monitoring dashboard.

Read the case studyProposal automationTurning Form Submissions into PPC Proposals

A form submission becomes a drafted proposal with live ad-account data, delivered by email.

Read the case study
See all case studies

Questions

Which one should I start with?

Start with Inbound if leads already reach you and some wait for an answer. Start with Outbound if you need more prospects.

Who owns the domains, mailboxes and data?

You do. They sit in your own account, or in one we manage and transfer to you when you leave. Lists and conversation records are yours too.

What about opt-outs and email rules?

Every email has your postal address and an opt-out. A STOP is final across your domains. We start with US prospects and add Canada and the UK after a review.

Book a call

We will look at how your leads move today, say which part fits, and agree a start date.

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