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Notes on using AI in sales and operations

Practical articles on what works in a real team, and what does not.

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Recent articles

CTO Insights

Versioning the Data Behind Your AI Features

Code is versioned and data usually is not, which is why nobody can reproduce last quarter's results. Practical dataset versioning for small teams.

November 5, 2026Read more
CTO Insights

Using AI for Visual Quality Inspection

Vision models can catch defects a tired inspector misses, and miss ones a person would never pass. Where AI quality inspection works, and what it needs.

October 29, 2026Read more
CTO Insights

Measuring Whether an AI Feature Earns Its Keep

Usage is not value. A practical approach to measuring AI ROI: baselines before launch, the handful of metrics worth tracking, and when to switch it off.

October 22, 2026Read more
CTO Insights

Designing AI Features That Fail Gracefully

Models time out, refuse, and return nonsense. Practical AI failure handling so a bad response degrades the feature instead of breaking the product.

October 15, 2026Read more
CTO Insights

Logging AI Decisions So You Can Explain Them Later

When a customer asks why an AI system decided something, you need an answer. What to log for AI audit logging, how long to keep it, and what to leave out.

October 8, 2026Read more
CTO Insights

Budgeting for AI When the Team Is Small

AI spending creeps up through trials, tokens and tools nobody tracks. How to set an AI budget an engineering team can plan against and defend.

October 1, 2026Read more
CTO Insights

Building an AI Roadmap That Survives Contact With Reality

Many AI plans are a list of experiments with no path to value. How to build an AI roadmap that prioritises the right use cases, sequences the work and shows results.

September 23, 2026Read more
CTO Insights

AI Code Review for Engineering Teams: Where It Helps

AI code review tools promise faster pull requests. Where they genuinely help engineering teams, where they fall short, and how to introduce them safely.

September 23, 2026Read more
CTO Insights

Automating Returns Processing Without Upsetting Customers

Returns are costly and time-consuming to handle manually. How returns processing automation speeds up approvals, refunds and restocking while keeping customers happy.

September 22, 2026Read more

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